- Faster and more convenient connections to flights operated by Delta’s joint venture and SkyTeam partners in Terminals 2, 3 and TBIT via an airside bus that prevents customers from having to leave and re-enter the secure area
- Less ramp congestion upon arriving and departing LAX
- $332 million in recently completed upgrades at Terminal 2
- New location closer to the LAX entrance for faster and easier access into and out of the airport
- New concessions in Terminals 2 and 3, including popular spots like Shake Shack and Angel City
Delta will have 23 gates at LAX immediately following the move and will operate alongside many of its airline partners, including
Aeromexico, Virgin Atlantic and WestJet. Later, a secure connection to TBIT will enable seamless access to additional partners, including Air France-KLM, Alitalia, China Eastern, China Southern, Korean Air and Virgin Australia. The new space will provide all the amenities Delta’s customers have come to expect at LAX, including a private Delta One check-in lounge, new state-of-the-art Delta Sky Clubs, and an integrated in-line baggage system. Once completed, the facility will offer convenient passenger flows, more gate-area seating, and a world-class concession program featuring local chefs and restaurants in partnership with Westfield Corporation.
LAWA’s Board of Airport Commissioners approved
a terminal facilities lease and license agreement in July 2016 and the Los Angeles City Council unanimously approved
in August to enable Delta’s relocation to Terminals 2 and 3.
The terminal change will continue with additional overnight moves on May 14 and May 16, with a scheduled completion of May 17. Delta flights will operate from as many as four terminals (2, 3, 5 and 6) on certain days of the move, so the airline will be in constant communication with customers, providing real-time information on departure and arrival terminals and gates through the Fly Delta app, text messages, emails and additional channels.
“We don’t take lightly the responsibility of caring for our customers and employees before, during and after the move,” said Goswami. “A relocation of this scale is unprecedented, so we’re putting all our resources into planning, preparing, communicating and executing this move as flawlessly as possible.”
“This move furthers our progress towards our vision of a Gold Standard Airport,” said Los Angeles World Airports Chief Executive Officer Deborah Flint. “The coordination and cooperation amongst the airlines involved has been impressive and mirrors the importance that we all place on the guest experience at LAX. The immediate result is more efficient airline operations amongst partner carriers, and facility improvements that will be made in Terminals 2 and 3.”
The airline’s Fly Delta app
is a must download that helps you navigate LAX. Additionally, LAWA will update terminal information in real time at www.laxishappening.com
and through social media using the hashtag #LAXontheMove. Delta and LAWA will also have hundreds of employees stationed throughout the impacted terminals to assist customers with wayfinding. Customers are strongly encouraged to arrive early and to check their terminal and gate information before arrival to the airport using the Fly Delta app and digital signage in the terminals.
Delta is organizing customer and partner town halls to raiseg public awareness through out-of-home advertising in and around the airport, and meeting frequently with all airport stakeholders, including impacted airlines. Delta is also working closely with ground transportation operators and rideshare services to ensure drivers are aware of the move and is creating digital banners for Waze to remind customers to check their terminal on the Fly Delta app. Learn more at delta.com/skywayatlax
Photos courtesy of Delta media relations.